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Frequently Asked Questions

Frequently Asked Questions:

How do I contact customer service?

You may either contact Customer Service by e-mail or call us at 609-585-4127 and we'll help you out to the best of our ability. (8:00AM to 8:00 PM)

 How do I know what size urn to purchase?

A good rule of thumb is 1 pound of body weight equals 1 cubic inch of cremains.  So if your pet weighed 25 pounds under normal, healthy conditions, you would select a pet urn that was at least 25 cubic inches.  Our pet urns have sizes noted in the descriptions.

 I would like to personalize the urn for my pet, what options do I have?

Most of our pet cremation urns provide a means of personalizing.  Instructions are noted in the descriptions where applicable.

 How long will it be until I receive my order?

It actually depends on what item you order.  Many of our items are shipped within 48 hours after your order is placed.  Some items can take up to two weeks.  Shipping times are stated in each of the items descriptions.

 Where can I find my breed of dog/cat?

To find an urn for your particular breed of dog or cat, first check out the Figurine Urns for dog breeds and cats.  If you cannot find your particular breed of dog or cat there, then visit our Ceramic Dog Urns and Ceramic Cat Urns section.

 My dog doesn't look exactly like any pedigree, what can I do?

Choose one of our Photo Urn or Framed Urns where you can put your favorite photo of your beloved best friend and personalize it with a nameplate.  

 Do I need to use this website to place my order?

We are happy to take your order by phone. If you would like to order by phone, just call us at 609-585-4127 and we will be happy to help.  

 What are my payment options?

We accept the following methods of payment:

Credit cards.  We accept MasterCard, VISA and American Express.

Cashier's Check or Money Order.

Personal check.  However, your item will not be shipped until the check has cleared your bank (anywhere between 3 and 10 business days).

 When will my credit card be charged?

Whether you order your item online, by phone or mail, your credit card is charged within forty-eight hours of your order. Orders are subject to credit card verification and acceptance before shipping.

 How much is shipping for your items?

All items ship for free in the USA.

How will the urns be shipped?  (check on granite memorials)
Depending on the size, most of our items are shipped via UPS. In some cases we ship via USPS.  You will be notified when your item has shipped and when to expect it and who the carrier is. Depending on the location it will usually arrive within 5 to 7 days.

How do I seal my urn?
Our wooden urns have screws located on the bottom for you to tighten and secure once the ashes are placed inside.  In order to seal our ceramic urns you will need to use a regular epoxy adhesive that you can purchase from any hardware store.

What if I am not satisfied with the item after I receive it?

If for some reason you are not satisfied with the item you may return it to us; we allow 14 days for you to send it back. We will then credit your account for the amount of the urn. You will only have to pay for the shipping. Exceptions are photo engraved items.

Have a question that hasn't been addressed here?  Just drop us an e-mail to Customer Service and we will get back to you as soon as possible.


Copyright © Pets We Love
A Basil-Ltd Company
345 Merrick Road
Robbinsville, NJ 08691 
609-585-4127 8:00 AM to 7:00 PM EST Mon - Sat
Proprietors: John & Mary Logan Comerford
Last Update January 2019
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