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Frequently Asked Questions:
How do I contact customer service?
You may either contact Customer Service by e-mail or call us at 609-585-4127 and we'll help you out to the best of our ability. (8:00AM to 8:00 PM)How do I know what size urn to purchase?
A good rule of thumb is 1 pound of body weight equals 1 cubic inch of cremains. So if your pet weighed 25 pounds under normal, healthy conditions, you would select a pet urn that was at least 25 cubic inches. Our pet urns have sizes noted in the descriptions.I would like to personalize the urn for my pet, what options do I have?
Most of our pet cremation urns provide a means of personalizing. Instructions are noted in the descriptions where applicable.How long will it be until I receive my order?
It actually depends on what item you order. Many of our items are shipped within 48 hours after your order is placed. Some items can take up to two weeks. Shipping times are stated in each of the items descriptions.Where can I find my breed of dog/cat?
To find an urn for your particular breed of dog or cat, first check out the Figurine Urns for dog breeds and cats. If you cannot find your particular breed of dog or cat there, then visit our Ceramic Dog Urns and Ceramic Cat Urns section.My dog doesn't look exactly like any pedigree, what can I do?
We are happy to take your order by phone. If you would like to order by phone, just call us at 609-585-4127 and we will be happy to help.What are my payment options?
We accept the following methods of payment:
Credit cards. We accept MasterCard, VISA and American Express.
Cashier's Check or Money Order.
Personal check. However, your item will not be shipped until the check has cleared your bank (anywhere between 3 and 10 business days).When will my credit card be charged?
Whether you order your item online, by phone or mail, your credit card is charged within forty-eight hours of your order. Orders are subject to credit card verification and acceptance before shipping.How much is shipping for your items?
All items ship for free in the USA.
Have a question that hasn't been addressed here? Just drop us an e-mail to Customer Service and we will get back to you as soon as possible.
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Hello John and Mary,
I received Rowdy's red granite grave marker yesterday morning and it is perfect in every respect. Rowdy was 14 years old and his sister Sweetie (from the same litter) is not in the best of health; therefore, sooner or later (hopefully later) I will need another red granite grave marker for her.